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Frequently Asked Questions
1. How is the installation and technical support handled?
Complete installation manuals are delivered with the equipment. Remote technical support is available via email, video, and instant messaging. Professional technicians can be dispatched to the job site if required.
2. What is the warranty and spare parts policy?
We provide free vulnerable parts with the initial shipment. Quality-related issues are covered by a 13-month guarantee from the date of the Bill of Lading, during which we provide free replacements.
3. What kind of packaging is used for international shipping?
All equipment is packed in standard export-grade wooden cases and secure bundles to ensure safe transportation and protection against moisture.
4. What are the accepted payment terms?
We typically accept T/T (Telegraphic Transfer) at sight or L/C (Letter of Credit) for international orders.
5. What is the standard delivery lead time?
The delivery time is generally between 20 to 30 working days after the contract is signed and the deposit is received.
6. Which ports are used for loading and shipping?
Our standard loading ports are located in Foshan, Guangzhou, China, providing efficient logistics routes for global distribution.