How is installation and technical support handled?
Complete installation manuals are delivered with the equipment. Remote technical support is available via email, video, and messaging apps. On-site technical assistance can be dispatched if required.
What is the guarantee and spare parts policy?
We provide free vulnerable parts with the shipment. Quality-related issues within 13 months of the B/L date are covered with free replacements after confirmation.
What kind of packaging is used for transport?
Standard export packages including robust wooden boxes and bundles are used to ensure safe transportation.
What are the accepted payment terms?
We primarily accept T/T at sight or L/C for our transactions.
What is the estimated delivery time?
Standard delivery takes 20-30 working days after contract signing and deposit receipt. Main loading ports include Foshan and Guangzhou.
Can the elevator specifications be customized?
Yes, our systems support various capacities, speeds, and interior designs (stainless steel, LED lighting, PVC floors) to meet specific project requirements.