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Frequently Asked Questions
How is the installation and technical support handled?
Complete installation manuals are delivered with the equipment. We provide remote technical support via email, video, and messaging. If required, technicians can be dispatched to the job site for assistance.
What is the warranty and spare parts policy?
We provide free vulnerable parts with each container. If any parts are damaged due to quality issues within 13 months of the B/L date, we will send a new replacement after confirmation.
What kind of packaging is used for shipping?
Standard export packaging includes robust wooden boxes and secured bundles to ensure safety during transit.
What are the accepted payment terms?
We generally accept T/T at sight or L/C for our transactions.
What is the estimated delivery time?
Production and delivery typically take 20-30 working days after the contract is signed and the deposit is received.
Can the elevator specifications be customized?
Yes, specifications such as capacity, speed, and interior finishes can be customized based on your specific residential or apartment requirements.
Vanguard Lift
