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Frequently Asked Questions
Q1 What are your terms of packing?
Generally, we pack our goods in solid wooden cases. If you have a legally registered patent, we can pack the goods in your branded boxes after receiving your authorization letters.
Q2 What are your terms of delivery?
We offer standard international trade terms including EXW, FOB, CFR, and CIF to suit your logistics needs.
Q3 What is the estimated delivery time?
Generally, it takes 25 to 30 days after you confirm the elevator or escalator specifications and drawings, and upon receipt of your advance payment.
Q4 Do you test the products before delivery?
Yes, we conduct rigorous testing. For elevators, we assemble the cabin, frame, and door operator. For escalators, we perform a 72-hour test run and provide test photos before shipping.
Q5 How do you ensure long-term business relationships?
We maintain high-quality standards and competitive pricing to ensure our customers' benefit. We treat every customer as a friend and conduct business with sincerity regardless of their origin.
Q6 Can the elevator be customized?
Yes, our systems support various configurations including machine room or machine roomless designs, with multiple options for car wall materials and floor finishes like PVC or marble.
Vanguard Lift
