Frequently Asked Questions
How do you handle installation and technical support?
Complete documentation, including installation manuals, is provided with the equipment. Remote technical support is available via email and video. If required, professional technicians can be dispatched to the site for hands-on assistance.
What is the warranty and spare parts policy?
We provide a 13-month guarantee from the B/L date. Vulnerable spare parts are included for free within the shipping container. Quality-related issues within the warranty period are resolved with free replacements.
What kind of packaging is used for international shipping?
All elevator components are secured in standard export-grade wooden boxes and bundles to ensure maximum protection during sea transit.
What are the accepted payment terms?
We generally accept T/T (Telegraphic Transfer) at sight or L/C (Letter of Credit) for international orders.
What is the typical delivery timeframe?
Standard delivery takes 20-30 working days after the contract is finalized and the initial deposit is received.
Can the elevator design be customized?
Yes, we offer various customization options for car walls, ceilings, flooring, and dimensions to meet specific architectural and hospital requirements.