How is the installation and technical support handled?
Complete installation manuals are delivered with the equipment. Remote technical support is available via email, video, and messaging apps. If required, technicians can be dispatched to the job site for on-site assistance.
What is the warranty period and spare parts policy?
We provide free vulnerable parts with the initial shipment. A 13-month guarantee from the B/L date covers quality-related issues, with free replacements sent upon confirmation.
What kind of packaging is used for export?
Standard export packaging consists of reinforced wooden boxes and secure bundles to ensure safe international transit.
What are the accepted payment terms?
We primarily accept T/T (Telegraphic Transfer) at sight or L/C (Letter of Credit).
What is the typical delivery lead time?
Standard delivery takes 20-30 working days after the contract is signed and the deposit is received. Loading ports include major hubs like Foshan and Guangzhou.
Can the elevator specifications be customized?
Yes, our elevators support full customization in terms of capacity, speed, car interior design, and dimensions to meet specific building requirements.