Frequently Asked Questions
How do you handle installation and technical support?
Complete documentation, including installation manuals, is delivered with the equipment. Remote support is available via digital communication. If required, technicians can be dispatched to the site for on-site assistance.
What is the policy for spare parts and guarantees?
Free vulnerable parts are included in the initial container. We provide a 13-month guarantee from the date of the Bill of Lading (B/L); any parts damaged due to quality issues will be replaced free of charge after confirmation.
What kind of packaging is used for shipping?
We use standard export-grade wooden cases and bundles to ensure all components are protected during transit.
What are the standard payment terms?
Our standard payment methods are T/T (Telegraphic Transfer) at sight or L/C (Letter of Credit).
What is the typical delivery timeline?
Delivery usually takes between 20-30 working days once the contract is signed and the deposit is received.
Where can these elevators be applied?
These elevators are designed for a wide range of modern buildings, including shopping malls, hotels, residential buildings, offices, and apartments.